DiagnosisHeat pump repair Serving Atlanta, Decatur & nearby areas in Georgia
One system, both seasons, fixed right.
- Free in-home estimates on a new system
- Trane Comfort Specialist
- Written price up front
The online booking calendar needs JavaScript. Call (404) 913-5802 to book your visit by phone.
We answer Mon–Fri 8am–6pm, Sat 10am–4pm. Free in-home estimates on a new system.
Google rating4.8★★★★★100+ Google reviews
LicenseGA CN211042Conditioned air contractor
OwnershipLocally ownedIn Atlanta since 2014
PricingWritten priceBefore any work starts
ResponseOften same-dayMon–Fri 8am–6pm
Heat Pump Repair
Is your heat pump ready for Atlanta’s next weather shift?
A heat pump both heats and cools, so it runs year-round rather than resting half the year. All that use means a fault shows up fast, a house that won't warm in a January freeze or won't cool on a muggy Atlanta afternoon. Indoor Experts Heating & Air Conditioning repairs both sides of it. Our Trane Comfort Specialist technicians pin down the fault, whether the system is stuck in the wrong mode, low on refrigerant, or leaning on costly backup heat, and set it right.
Writtenpricedisclosed before the heat pump repair visit is booked
2-in-1systemheats and cools Atlanta homes throughout every season
Around 35°Fmany heat pumps may begin relying on auxiliary electric heat
2014founding yearmarks more than a decade repairing Atlanta heat pumps
FreeEstimatesOn a new system
01/Warning signs
Heat pump trouble you shouldn't ignore
Most heat pump faults give you a warning before they leave you without heat or cooling. The trick is knowing what to listen and look for. Here are the signs that mean it is time to call a technician, not wait and hope it sorts itself out.
01Stuck in cooling mode
Blowing cold air when it's set to heat
The system is stuck in cooling mode and cannot switch over to warm the house.
02Defrost cycle
Ice caked on the outdoor unit in winter
The defrost cycle has failed, so frost builds up until the unit can't pull heat from the air.
03Electric backup heat
Backup heat runs nonstop and the bill spikes
On cold mornings, the electric backup heat carries the whole load, which burns power fast.
04Refrigerant or worn part
Warm air in summer with the fan running
Low refrigerant or a worn part means the outdoor unit can't move heat out of the house.
05Compressor wear
Starts and stops every few minutes
The heat pump keeps cycling without finishing, which wears the compressor and never holds your set temperature.
06Safety, do not wait
A hum with no start-up, or a burning smell
Shut it down and call. That points to a failing motor or overheated wiring, a safety issue, not a wait-and-see.
Caught it early or not, the first step is the same. Call and describe what the heat pump is doing, and a technician runs it down to the cause and lays out the numbers before any work. If a repair makes sense, we do it. If the system is too far gone, we say so and point you to Heat Pump Installation & Replacement, keep the cooling side covered with Air Conditioning Repair, or protect a newer unit with AC Maintenance & Tune-Ups.
02/Pricing
How much does heat pump repair cost?
Heat pump repair costs in Atlanta depend on what failed and how much labor the fix requires. A capacitor or contactor is usually a smaller repair. A refrigerant leak, reversing valve issue, or compressor failure costs more because the work is more involved. You get the repair price in writing before any work starts. If replacement makes more sense, we show you both options, including free in-home estimates on a new system. Service Finance is available for larger projects.
What moves the number
Low endA capacitor or contactor
Runs higherA refrigerant leak, reversing valve issue, or compressor failure
Written price, disclosed before the visit.
How to Weigh the Repair Against a New One
Is your heat pump worth another repair?
A heat pump can take a lot of repairs before it is truly done, but there is a point where you are paying to keep a losing system alive. Age, the part that failed, and how hard the unit is working all factor in. Run down the two columns below, and if your heat pump sits on the fence, we will walk the numbers with you.
| Leaning toward a repair | Leaning toward replacement |
|---|---|
| Under roughly 10 years old and still holds the temperature you set | Past 12 to 15 years and losing ground every season |
| A single part failed, like a capacitor, a contactor, or a fan motor | The compressor or the outdoor coil failed, the priciest parts to fix |
| It still heats and cools without falling back on backup heat | Backup electric heat kicks in often and the power bills climb |
| The repair is a small slice of what a new system would cost | Repair costs are creeping toward half the price of a new unit |
It Starts With the Diagnosis
What sets our heat pump repairs apart
Diagnosed by a Trane Comfort Specialist, on both modes
A heat pump does two jobs, so a wrong diagnosis costs you in one season or the other. We hold the Trane Comfort Specialist title, the highest tier Trane awards a dealer, kept only while Trane keeps reviewing our training and customer ratings. That is the standard behind every diagnosis we make.
The same in-house crew, call after call
The technician who diagnoses your heat pump is one of our own, never a subcontractor filling in. Call again next season and you get the same small crew that already knows your system and your home, so nothing has to be relearned from scratch.
You see the price in writing, and it does not move
You approve the repair cost in writing before we pick up a tool, and the number holds. We fix what the heat pump needs, not the largest job we could write up, backed by more than a decade of heat pump repairs across Atlanta.
03/The visit
How we get your heat pump running
From your first call to a heat pump that runs right, here is how a repair visit goes.
01
Tell us what it's doing
Call and tell us what the heat pump is doing and where you are in Atlanta. We slot you into the day's route with the details the technician needs up front.
02
We find the fault on site
An in-house technician works the system end to end, pins down the part or leak behind the trouble, and shows you what failed. The price for this visit comes to you in writing.
03
We price it, you approve
You get the repair price in writing, plus a replacement comparison if the unit is old. Nothing moves forward until you approve it.
04
We repair it and prove both modes work
Most repairs finish the same visit. Before we leave, we run the heat pump in heating and in cooling to confirm both hold, so nothing surprises you next season.
Down with no heat or no cooling?
How fast we can be there
A dead heat pump in a cold snap or a heat wave is not something to sit on. Call and a person picks up, hears what is going on, and gives you a straight answer on when we can be there. No recording, no callback next week.
Is same-day possible?
Often, yes, if you reach us during business hours. A home with no heat or no cooling moves ahead of routine visits. If the day is already full, the earliest we can promise is first thing tomorrow, and we will tell you that straight.
Getting us on the way
Call (404) 913-5802 for the fastest answer on timing, or book online and we confirm your window. Either way, you reach someone who can get a technician rolling, not a queue.
Where we work
Where we service Atlanta heat pumps
We cover the city of Atlanta and the metro pressed up against it, plus Decatur, the one stop we make regularly past the city line. Wherever you fall on the day's route, you get the same crew and the same written price before any work starts, as everyone else. Not sure we reach your street? Give us a call and we will tell you straight.
Don’t see your block below? Call us, and we will tell you straight whether we reach it.
(404) 913-5802
Based in Atlanta · the city and its close-in metro
Indoor ExpertsLicensed · GA CN211042
Get directions
Indoor Experts Heating & Air Conditioning
390 Stovall St SE, Suite 1402, Atlanta, GA 30316
Areas we serve- Midtown
- Virginia-Highland
- Old Fourth Ward
- Grant Park
- Inman Park
- East Atlanta Village
- Kirkwood
- Buckhead
- Brookhaven
- College Park
- Decatur
04/Questions
FAQs
Question we didn't cover? Ask before you book, that's what the phone's for.
01How soon can you get to me?
Often the same day when you call during business hours. A heat pump that is down gets first pick of the schedule, so no-heat and no-cool homes move up the list.
02Why is my heat pump blowing cold?
Usually it's stuck in cooling mode and can't switch to heat, or it's low on refrigerant. Both are repairs we handle. Call and we'll trace it.
03Do you fix brands you don't install?
Yes. We install Trane and RunTru, but we repair every major heat pump brand, whoever built the one you have.
04Is my old heat pump worth repairing?
Depends on its age and what failed. If a repair buys you good years, we do it. If not, we show you replacement numbers and let you choose.
05Why is my power bill suddenly so high?
In a cold snap your backup electric heat may be carrying the load because the heat pump is falling behind. That usually points to a repair worth booking.
